Effective Monday, December 7
We know this is a challenging time for our entire community, even more so for families who have a loved one in need of hospitalization. As we have continued to monitor COVID-19 positivity rates at Texas Children’s, across the Texas Medical Center and in the community, the current positivity rate exceeds the thresholds we established to maintain a safe environment in the hospital setting. These increasing positivity rates necessitated the change to the guidelines we relaxed in September. Our clinical and administrative leaders review COVID-19 positivity rates at Texas Children’s, across the Texas Medical Center and in the community daily, and if/when rates begin to fall, we will act quickly to reexamine and update our visitation guidelines, as needed
In addition to the visitor guidelines below, we ask that you do all you can to decrease the spread of COVID-19 by continuing to limit your attendance at gatherings, wearing a mask, washing your hands and practicing social distancing in the community.
- All visits will allow one visitor, parent or primary caregiver age 18 or older.
- To help protect our patients and staff – if at all possible – we ask that you not bring siblings, children or other visitors younger than 18 years of age.
- All patients and caregivers will be subject to screening (exposure and symptom questions and a temperature check) upon arrival. After screening, all patients and caregivers will be required to wear an issued mask.
What if I have questions?
If you feel you or your loved ones have been exposed to the Coronavirus (COVID-19), please do one of the following:
- Call your Primary Care Provider directly
- See an online provider now through Texas Children’s Anywhere Care with a smartphone, tablet, or computer. The online visits are a covered benefit for Texas Children’s Health Plan members.
- Call our 24 hour nurse help line at 1-800-686-3831 or TDD 1-800-735-2989