Quality Dashboard

 

Patient Satisfaction Ratings

Patient-Centered Care is the Cornerstone of The Center Experience

The Institute of Medicine (IOM) defines the patient-centered domain as "providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions." At The Center, we believe in compassion and respect for our patients and their families.

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Scores are given in percentages. Score period is 2018 Q3. A higher score is better.
Benchmark Overall Provider Satisfaction - Pediatrics: CG CAHPS Child/PCMH Benchmark- 93.2%.
Benchmark Overall Provider Satisfaction - Obstetrics: CG CAHPS Adult/PCMH Benchmark- 91.7%.

 
What do these scores mean?

Making sure our patients and their families are happy is important to our team. The ratings shown here are based on real patient responses, and our team works every day to achieve the highest scores possible. The best score possible is 100%. Overall, The Center received scores of 95% for pediatric patient care and 88% for obstetrics.

"The people are really nice. The doctors are really experienced. The people here are all good."

Parent of Pediatrics Patient

"They take care of us quick and have a good sense of humor for [my daughters]."

Parent of Pediatrics Patient