Quality Dashboard

 

Providing Access to Care in a Timely Manner

Our Mission is to Make Health Care Available and Accessible for All Members

The Institute of Medicine (IOM) emphasizes the need to reduce wait times and avoid delays in care. At the Center, it is important to us that families get the best care they need when they need it.

Patient Access

Hover over bars for more information.

 

Scores are given in percentages. Score period is 2018 Q3. A higher score is better.
Benchmark Patient Access Pediatrics: CG CAHPS Child/PCMH Benchmark- %.
Benchmark Patient Access Obstetrics: CG CAHPS Adult/PCMH Benchmark- %.

 
What do these scores mean?

The scores above indicate patient satisfaction with receiving care when they needed it.   81% of pediatrics patients and 81% of obstetrics patients felt they received timely care.

"I have missed a couple of appointments, but they always work with me to reschedule."

Obstetrics Patient

"I really like the hours. You're open Saturday and Sunday. I don't have to miss work."

Parent of Pediatrics Patient